I am very happy with the product itself, but I believe the customer support needs improvement. I called the number listed on the website multiple times, but was never able to reach anyone or receive a call back. The only way to communicate was through email, which is not always convenient since responses came a day later. The letter included in the box was also incorrect, even though I clearly provided instructions on how it should have been. The product is amazing, and I like the company. Will I order again? Definitely yes. I just want to see the company become even better, with improved customer support next time.
This gift was perfect and was a unique delivery of a simple item that my recipients loved! - I have no issues with the product itself.
For the premium cost, premium service should go hand in hand which was not the case. I reached out requesting to see the printed note before delivery as I wanted to ensure my message fit on the card and looked great before going to my client who I wanted to have an absolute stellar experience.
Unfortunately the request wasn't responded to and the package was delivered. When I reached back out, 6 days after the initial email, I was told they don’t send pictures and nothing more. No afnologment of the delay in response of apology for ignoring the request before shipment.
I know i’m likely in the 2% that would have this request but nevertheless, I was disappointed with the service from a brand that boasts excellence.
I've used this service several times, to congratulate family and friends on celebratory life events. The website is easy to use. Quality product at a reasonable price. I highly recommend this service!
The team at COUP have been incredible to work with and we've gotten nothing but great feedback from all prospects and customers we've send it to after an event we hosted as our "thank you gift." Everyone loves it, it's classy, it's fun, it's tactical!
I had experienced two bad UPS delivery that I received a broken champagne glass. So I contact customer services and they replace one immediately. But the replacement glass also broken when I received it. So the customer service upgrade me to stainless steel. I was disappointed at the beginning but very happy with the support they gave me. And the product looks really cool.
I ordered the supreme case for my husband's birthday. For a guy who has everything, what else would you do!
Sadly there was a mix up in the warehouse and we were not able to enjoy our experience for his birthday because we were sent the wrong order. I immediately texted customer service after he opened the package to notify them of the error. They were very kind and resolution was an effortless process.
He was delighted when he received the correct package and had his first sabering experience.
Highly recommend this company and product!
Absolutely loved how my friend’s 60th birthday gift from Coup turned out! The presentation was stunning, and opening it with the saber made it even more exciting. I truly appreciate the on-time delivery and the incredibly cool packaging—it was a showstopper! This has officially become my go-to gift for milestone birthdays, both for friends and clients.
My client loved the bottle. They always do! I am happy working with this company over multiple years. They have never let me down!
COUP went above and beyond my expectations with this birthday gift. Camille was spot on with her assistance in making sure I got exactly what I wanted with her professionalism and creativity. The recipient is Level 3 sommelier and I wanted the perfect gift to celebrate her years around the sun. The birthday girl absolutely loved it and raved how sexy the metal flutes are! Everything had an intimate touch right down to the personalized case and the wine bottle with my own message created for the label. I couldn't be more ecstatic about this gift and the reaction from the receiver! COUP champagne should be used on any occasion you want to set your gift apart from others. It is one of a kind and definitely unforgettable. Hands down just amazing!
Efficient process, great service, great product
We have been sending Coup champagne to all out clients for over 2 years now. We are in real estate and we send bottles to all real estate agents we work with as well as a special custom gift set for all buyers of our homes. We use them a ton throughout the year and our customers absolutely LOVE it. This really separates us from other companies and helps deliver a top notch customer service experience.
As advertised; a quality bottle of champagne, personalized label, reasonable price, delivered on time! I definitely recommend COUP!
My clients were absolutely delighted when they received the Custom Supreme Metal Case. Not only did the champagne itself bring joy, but the exquisite presentation left them in awe. They shared that it was one of the most memorable and impressive surprises they’ve ever experienced.
I was very impressed with the high quality of the product when I received it. Everyone I showed it to was blown away. I highly recommend this product for any event you need a special gift for. A+ work and customer service. Thank you!
Not only was the product presentation excellent, so was the service
I recently had the pleasure of enjoying Coup Champagne at the launch of one of my new listings, and it was an absolute delight! Coup Champagne is my new go-to for events and closing gifts for my clients. It embodies luxury and sophistication in every pour. Highly recommended for anyone looking to elevate their champagne experience. And not to mention, Ryan and the rest of the Coup Champagne team were an absolute pleasure to work with!
Sent a bottle of champagne to my daughter and her fiancé for the purchase of their new home. They loved the customize label! I lovde the ease of ordering and a reasonable price. Will definitely use the service again!
One glass came in broken (not at fault of Coup and their amazing team) but they were so great at expediting a replacement for me! Truly happy for the service and kindness of the entire team. The customization I received on the bottle was nothing short of incredible. I’ve never found another product quite like what you all offer and 10/10 will order again!!!
I have been eyeing Coup for a while and I finally bought it as a gift for a client. I feel it represents me well and the customized bottle is a great way of personalizing the gift.
We order from Coup quarterly and every quarter they deliver over and over again! The custom landing page, delivery, presentation of items, everything is top notch. If there's ever an issue it's handled immediately as their customer service is second to none. It's truly such a pleasure working with Coup.