Unfortunately, I was beyond excited to send the bottles as gifts...the shipping time and delivery was great, however, the product was not. Although a novel idea, the recipients, informed me that the bottles looked very cheap and it tasted more like a $15.00 of champagne as opposed to the $$$ that was spent. Thank you for reaching out and asking for honest feedback.
Dear Donna, we are so sorry to disappoint your recipient, especially on this special occasion. Thank you for your review as it helped us identify 600 spoiled bottles that were improperly stored, which we have removed from inventory. We are sending you replacement bottles immediately. If there is anything else we can do, please let me know! - Camille
We order from Coup quarterly and every quarter they deliver over and over again! The custom landing page, delivery, presentation of items, everything is top notch. If there's ever an issue it's handled immediately as their customer service is second to none. It's truly such a pleasure working with Coup.
Thank you to Camille and the Coup team for making annual gifting easy and beautiful, and for always going above and beyond on customer service. I’m so glad to have found you!!
This is our second order with COUP. Could not ask for a better more tailored experience all around! Would give 100 stars if I could. This is my first stop for all of our company VIP gifts!
Thank you to the COUP Team for setting up a custom landing page and custom Metal Flute & Saber Gift Cases. We wanted to use this as a prize for an event we were exhibiting at, but they didn't allow alcohol on the floor. COUP suggested a non-alcoholic demo on site, with the alcoholic case shipped to the winner after the conference - THANK YOU! We are so pleased with our experience with COUP and look forward to working with their team again soon.
Really appreciative of the COUP Team for ensuring our order of 10x personalized Design Metal Flutes Gift Cases were delivered without fail to our clients prior the Christmas break. We gave them short notice but they really went over and above. Fantastic customer service plus the high-quality, personalized gift cases were appreciated by their recipients. We received glowing messages of appreciation. Thank you so much!
Product arrived as described and pictured. Glasses were clean, unused, and perfectly intact. I was able to travel with this as a piece of checked luggage with no issues
We purchased the Coup case with saber and champagne flutes for a wedding gift for a couple who is difficult to buy for. Being the Xmas/NYE week, we were unsure if we could get it shipped on time; let alone have it customized. Their customer service was amazing. I was elated that they were able to take care of everything fast and efficiently. The couple was so impressed they videotaped uncorking (sabering) it during the reception. Thank you for making it an extra special gift for us to give.
We love working with Coup. They make it so easy to send our Holiday gifts to clients and our clients love the gift! Keep up the great work and welcome Amy. You joined a great team!!!
These are the best gifts to give someone that "wow factor!" The support team, Camille (and Ashlee) are rockstars and always take exceptional care of me!
Thank you so much!