FAQ

How can I make a return?
US ORDERS To return a domestic purchase made on JohnHardy.com, please click here for more information. INTERATIONAL ORDERS To return an international purchase made on JohnHardy.com, please click here for more information. BOUTIQUE ORDERS To return a purchase made at a John Hardy boutique, please contact the location directly.
How do I clean my John Hardy jewelry?
The best way to clean your John Hardy jewelry is to use lukewarm water, a mild dish detergent with no additives and a linen cloth that won’t leave fabric particles behind. Gently brush your piece with a soft brush and pat dry, to avoid oxidation. We also offer complimentary jewelry cleaning at our John Hardy boutiques. You can find a list of our boutiques here. You can also send in your jewelry to our repair team, who have the tools to refurbish the piece completely. To proceed, please contact repair@johnhardy.com for further information.
How do I check the status of my order?
You will receive updates regarding the status of your order at the email address provided upon your time of purchase. If you have an account with us at JohnHardy.com, you may log in at any time and select “Order History” to view the status of your order. We recommend creating an account to save time at online checkout, access shipping addresses, track your order status and save items to your Wish List. US ORDERS For domestic purchases, please click here to check the status of your order. INTERNATIONAL ORDERS For international purchases, please click here to check the status of your order.

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